Resolver status
unsupported
No matching entry exists in the governed resolver catalog.
For clinical operations and HR leaders
Find the coverage gap before the morning of the shift.
Forklift scopes an exception queue for schedules, availability, credentials, and time events around the systems you already run. This is a design-partner candidate, not a cataloged healthcare capability.
Evidence before claims
What this page is—and is not—promising
Design goal: reduce uncovered shifts, overtime surprises, and payroll corrections without replacing the scheduling or timekeeping system.
Data boundary
May include employee or commercially sensitive data; named review is required.
Economic buyer
COO, Chief Nursing Officer, or HR leader
Why now
The conditions that make the workflow worth examining
These are discovery signals, not proof that Forklift has delivered the outcome for a customer.
Common triggers
- Chronic call-offs absorbed by the same few people
- Managers scheduling by spreadsheet and text message
- Agency and overtime spending discovered after the decision
- Frequent timecard or credential exceptions
Observable symptoms
- Coverage gaps surface on the day of the shift
- One person holds the real picture of who can cover
- Credential expirations live in a privately owned spreadsheet
- Payroll corrections recur every cycle
First artifact
Coverage Exception Queue
Target first deliverable: three weeks after approved scoping
- Process review and controlled schedule exports
- A reconciled exception queue with an owner and deadline
- Coverage requests routed to named manager approval
- Credential and training expiry mapped against published shifts
- A baseline and measurement plan approved by the customer
Governed progression
Prove the control loop before increasing authority
Every engagement progresses through explicit gates. Natural language expresses intent; it never grants production authority.
1. Diagnose
Confirm the repeated problem, owner, systems, data, decision rights, baseline, and economics.
2. Observe
Use interviews, fixtures, or controlled exports before requesting a read-only connector.
3. Control exceptions
Give bounded exceptions owners, deadlines, approvals, and reconciliation evidence.
4. Prove
Measure the agreed result against the approved baseline and preserve provenance.
5. Automate selectively
Permit only cataloged, tested, reversible actions under the exact approved plan.
6. Operate or stop
Monitor cost, health, incidents, recovery, upgrades, and exit—or record why the hypothesis failed.
Proof metrics
Agree on the baseline before claiming improvement
A metric becomes evidence only when its definition, source, window, owner, and comparison baseline are approved.
Uncovered shift hours
Time to fill an open shift
Overtime hours and cost
Post-publication schedule changes
Manager coordination time
Payroll exceptions per cycle
Hard boundary
What remains outside this engagement
These exclusions are commitments. Changing one requires a new classification, plan, review, and approval—not an expanded prompt.
- Patient records, treatment data, and the EHR
- Inferring availability, absence reasons, or discipline
- Judging clinical staffing adequacy
- Writing to payroll or scheduling before an approved reversible action exists
Commercial entry
Design-partner build
A design-partner proposal states scope, evidence, staffing, cost, and support terms before commitment.
No unmeasured agent price is published.
The first written proposal identifies the work, evidence, operating obligation, and commercial terms before authorization.
Questions
What buyers usually need clarified first
Is this already in the Forklift catalog?
No. It is a design-partner candidate. The first proposal defines what can be built, what stays read-only, and what evidence would qualify it for the catalog.
Do you need access to our scheduling system?
Not to scope the engagement. Process interviews and controlled exports come first; any connector is separately reviewed and approved.
Will Forklift decide who covers a shift?
No. A governed build may surface eligible options, but a named manager makes and owns the decision.
How are commercial terms set?
The design-partner proposal states scope, timeline, staffing, evidence, and price before either side commits.
Adjacent outcomes
Scope the next problem without inventing a page
Unpublished outcomes route to Open Flow. They do not produce a broken page or an implied implementation claim.