Resolver status
unsupported
No matching entry exists in the governed resolver catalog.
For property operations and regional managers
Keep the request visible before the tenant has to escalate.
Forklift scopes a work-order and SLA control queue for tenant and staff requests around the property systems already in place. This is a candidate design-partner engagement, not a shipping connector.
Evidence before claims
What this page is—and is not—promising
Design goal: turn each request into a prioritized record with an owner, service target, evidence, and visible status.
Data boundary
Operational data without personal or regulated records.
Economic buyer
Property operations leader, regional manager, or asset manager
Why now
The conditions that make the workflow worth examining
These are discovery signals, not proof that Forklift has delivered the outcome for a customer.
Common triggers
- Requests are lost between email, text, phone, and portals
- Tenants repeatedly ask for status
- Vendor invoices do not match recorded work
- Portfolio response times cannot be reconciled
Observable symptoms
- The same request arrives through several channels
- Vendor follow-up depends on personal relationships
- Invoice disputes are settled from memory
- Portfolio reporting requires manual consolidation
First artifact
Work-Order and SLA Control Queue
Target first deliverable: four weeks after approved scoping
- Current intake channels reconciled into one process map
- Property and asset routing with customer-approved priorities
- Vendor assignment and spend decision boundaries
- Status communication generated from the work record
- Completion evidence and invoice-match exception rules
Governed progression
Prove the control loop before increasing authority
Every engagement progresses through explicit gates. Natural language expresses intent; it never grants production authority.
1. Diagnose
Confirm the repeated problem, owner, systems, data, decision rights, baseline, and economics.
2. Observe
Use interviews, fixtures, or controlled exports before requesting a read-only connector.
3. Control exceptions
Give bounded exceptions owners, deadlines, approvals, and reconciliation evidence.
4. Prove
Measure the agreed result against the approved baseline and preserve provenance.
5. Automate selectively
Permit only cataloged, tested, reversible actions under the exact approved plan.
6. Operate or stop
Monitor cost, health, incidents, recovery, upgrades, and exit—or record why the hypothesis failed.
Proof metrics
Agree on the baseline before claiming improvement
A metric becomes evidence only when its definition, source, window, owner, and comparison baseline are approved.
Response and resolution time
SLA breaches
Reopen rate
Aged work orders
Vendor cycle time
Cost per work order
Hard boundary
What remains outside this engagement
These exclusions are commitments. Changing one requires a new classification, plan, review, and approval—not an expanded prompt.
- Emergency and life-safety decisions
- Granting access to occupied spaces
- Committing spend or signing vendor contracts
- Determining habitability or compliance
Commercial entry
Design-partner build
A design-partner proposal states scope, evidence, staffing, cost, and support terms before commitment.
No unmeasured agent price is published.
The first written proposal identifies the work, evidence, operating obligation, and commercial terms before authorization.
Questions
What buyers usually need clarified first
Does this replace our property-management system?
No. The existing system remains authoritative unless a separately approved migration is ever justified.
Can tenants see status?
That is a design goal, but the communication workflow and source of truth must be agreed during the build.
How are commercial terms set?
A design-partner proposal defines integrations, operating obligations, validation, price, and timeline before work begins.
Adjacent outcomes
Scope the next problem without inventing a page
Unpublished outcomes route to Open Flow. They do not produce a broken page or an implied implementation claim.